Accessing Care

Baptist Health’s mission is to provide quality patient-centered services and health education, and respond to the changing health needs of our state with Christian compassion. Our top priority, as always, is protecting the health and safety of our patients and providers.

In-person visits continue to be a safe option for needed care. Baptist Health also offers telehealth services from online providers on the Baptist Health Virtual Care app or through MyChart. If you have questions, call Baptist Health HealthLine at 1-888-BAPTIST (227-8478).

Baptist Health’s Emergency Departments are open and providing care for all types of emergency conditions.

Please do not delay appropriate visits to the emergency department due to fear of exposure to COVID-19. Delay of care could result in poorer overall health outcomes and even life-threatening situations. We assure you that we are treating all patients in a safe and appropriate environment, following all guidelines from the Centers for Disease Control and Prevention.

Find a Baptist Health emergency department near you.

FAQ

Is it safe to visit the emergency department? 

Baptist Health takes every precaution to make our hospitals safe and follows all guidelines from the Centers for Disease Control and Prevention. Our job is to save lives, and we have never been more focused on caring for you. We are ready for your emergencies. Baptist Health’s physicians, nurses and other medical professionals are ready to treat you for strokes, heart attacks and other emergent conditions, but they can only help if patients come to the hospital for treatment.

What is Baptist Health doing to keep patients safe in their emergency departments? 

Baptist Health takes extraordinary measures to ensure that our emergency departments are safe environments for patients with any type of emergency. We have created multiple layers of safety for patients so they can feel comfortable coming to the emergency department and ultimately to the hospital should they need to be admitted.

Our hospitals have negative pressure rooms that remove air out of the patient’s room and vent the air through a proper filter so that patients in the nearby rooms aren’t exposed to the same circulating air of infected patients. Baptist Health also has strict isolation protocols in safety gear to make sure there is no cross-contamination between employees, professional staff and patients.

When should I go to the emergency department?

Serious, life-threatening injuries or conditions are medical emergencies and should be treated in a hospital emergency department. Some warning signs of a medical emergency include uncontrolled bleeding, chest pain, difficulty breathing, and fever greater than 103 degrees Fahrenheit. If one of these is occurring, you should go to the emergency room or call 911.

Baptist Health’s family clinics are open and offering several options for care, from telehealth visits over the phone or virtual visits using video with our primary care providers to in-person visits if necessary for your health care needs.

Please call your clinic to schedule an appointment, whether virtual or in-person, for basic acute care needs, medication refills and more. The clinic can also help with any questions you may have about the process, including how to access a virtual appointment.

All patients whose visit is scheduled as an in-person visit at a clinic will be pre-screened for COVID-19 signs, symptoms and exposure.

Contact your Baptist Health family clinic for more questions.

FAQ

I have an appointment with a Baptist Health primary care provider. Should I cancel it? 

Baptist Health takes every precaution to make sure our facilities are safe and follows all guidelines from the Centers for Disease Control and Prevention. Our job is to save lives, and we have never been more focused on caring for you. Please call your clinic to discuss your appointment and next steps. 

How can I access care with my primary care provider? 

Baptist Health’s providers are offering several ways to care for their patients. These include telehealth visits over the phone, using video and messing capabilities through MyChart and the Baptist Health Virtual Care app or in-person. Call your clinic to get more information.

Baptist Health’s specialty clinics are open, accepting new patients and offering several options for care, including both telehealth and in-person visits.

All patients scheduled for an in-person visit at a clinic will be pre-screened for COVID-19 signs, symptoms and exposure. Our clinics are safe and following all guidelines from the Centers for Disease Control and Prevention.

To schedule an appointment with a Baptist Health specialist, call Baptist Health HealthLine at 1-888-BAPTIST (227-8478).

FAQ

I have a surgery or procedure scheduled, will it be canceled?

In response to COVID-19, we’re limiting nonurgent outpatient appointments and certain elective surgeries/procedures for the health and safety of our patients and staff. 

Elective surgeries/procedures are being assessed on a case-by-case basis and may be rescheduled. Your provider’s office will contact you if there is a change to your scheduled appointment, surgery or procedure. 

Will I have to be tested for COVID-19 before I can have my procedure?

At the present time, all urgent/emergent procedures do not require COVID-19 testing. Elective procedures, however, should be limited to cases where an overnight stay is not expected. These cases should also be limited to relatively healthy patients with no exposure to COVID-19, in accordance with the Health Department guidelines. For a patient to be a candidate for an elective procedure, he or she must be asymptomatic and have one negative COVID-19 test within 48 hours prior to the beginning of the procedure.