At Baptist Health, we understand your concerns about releasing information on the internet. All personal health information submitted via this web site is handled in accordance to our privacy practices and is strictly for use by Baptist Health for enhancing your online experience.
Other uses for this information include understanding the traffic patterns of visitors to our site, general statistics on usage and time-frame so we can know when to upgrade our system and research into the needs of the consumer.
Baptist Health supports the anti-spamming legislation currently passing through congress. Baptist Health will only send you information if you request it or give your permission.
We are committed to protecting the privacy rights of our web site visitors. As a visitor you can be assured that we will not collect any personally identifiable information without your authorization. Your authorization is granted when you fill out a form on our site or send us an e-mail. When you submit information to us, you can expect us to use the information to respond to your inquiry. We do not give away or sell the information that you submit to us. We do, however, maintain an electronic file of this data for use by Baptist Health.
Submission data is analyzed and used to help us enhance our web site. Please be aware that our privacy statement does not apply to your use of other sites to which baptist-health.com links. These other sites we list have been reviewed for content quality by Baptist Health employees, but information on the internet changes frequently. Baptist Health assumes no responsibility for any aspect of healthcare administered with the aid of information found on this web site.
We use software to record and track traffic to our site to help us assess and enhance our web site.
E-Mail a Patient
This is a free service to the public. All patient cards are hand-delivered by volunteers. Due to the potential for abuse, images or messages deemed inappropriate by Baptist Health will not be delivered.
Baptist Health Volunteers deliver the cards by hand. Every effort will be made to ensure delivery of your card in a timely fashion. Baptist Health will not be held liable for delays in delivery of cards to patients.
You may not use the E-Mail a Patient function to send or use e-cards in any manner that would constitute the transmission of Spam or unsolicited e-mails. You may not use scripting or other programs to automate the creation and/or transmission of e-cards. Baptist Health reserves the right, in its sole discretion, at any time, and without prior notice, to limit the number of recipients to which you may send an e-card and/or limit the number of e-cards that you may send.
The Baptist Health web site is the property of Baptist Health and is protected by U.S. copyright, trademark and other intellectual property laws. Components of the Baptist Health web site, including audio, video, text, and graphics, may not be reproduced or copied for any purpose without the written consent of Baptist Health.
Links To Other Web Sites
Our web site contains links to other web sites. These links are for information only. We re-evaluate the appropriateness of such links each time we update the pages on which they appear. We also verify the functionality of these links on a monthly basis. Links that are non-functioning are either removed or corrected at that time. We invite our web site visitors to use the Contact Us feedback form to report non-functioning links on our site. Additionally, we encourage our web site visitors to be aware of when they leave our site.
We work through several outside vendors to provide the best in resources to the public. Baptist Health reviews the content for appropriateness. Though the information may look like it is owned by Baptist Health, it is the property and responsibility of the vendors. Some of the companies we currently work with are Epic, Our360.com, Coffey Communications and LVMSystems.
In general, Internet e-mail is inherently insecure. In light of this, we recommend that items considered highly confidential or private in nature not be communicated through e-mail.
Baptist Health is committed to the security of any payment and data and utilizes methods consistent with the payment card industry data security standards (PCI/DSS).
Submitting Credit Card Information
We use Secure Socket Layer (SSL) technology combined with e-mail encryption to ensure the security of e-commerce transactions you submit via our health education class registration, request online service, online store, or the Baptist Health Foundation. All information you submit to our site in a SSL session, is encrypted and protected against disclosure to third parties. Additionally, once your credit card information is received and processed it is deleted from our system; we do not maintain credit card information in our database.
The Joint Commission (TJC) conducts accreditation surveys of any TJC-accredited or certified Baptist Health program or hospital. These surveys are unannounced.
The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission and Centers for Medicare and Medicaid (CMS) standards.
Joint Commission standards deal with organization quality and safety-of-care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may request a public information interview with the Joint Commission’s field representatives at the time of the survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. The request must also indicate the nature of the information to be provided at the interview.
For our Joint Commission Accredited locations of Little Rock, North Little, Conway, Fort Smith and Van Buren, you may also contact The Joint Commission:
By phone at 1-800-994-6610
Online at www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
By fax to the Office of Quality and Patient Safety at 630-792-5636
By mail to
The Joint Commission Office of Quality and Patient Safety (OQPS),
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181.
The Joint Commission’s Office of Quality Monitoring will acknowledge your requests. An account representative will contact the individual requesting the public information interview prior to survey, indicating the location, date, and time of the interview and the name of the surveyor who will conduct the interview
We attempt to keep the content on our web site current; however, because information changes rapidly in the healthcare field, the site should not be relied upon as comprehensive or error-free. Individuals are encouraged to consult a qualified healthcare provider for medical advice. The Baptist Health web site is intended as an educational and informational tool. It is not intended to render diagnoses of diseases or treat illness. If you feel you have symptoms of any of the disease processes or illnesses you find on this site, please visit your personal physician. The information presented on this site does not constitute an attempt to practice medicine.
Baptist Health and its subsidiaries have a long-standing reputation for providing quality patient care, conducting ethical business practices and adhering to all state and federal rules and regulations. In addition, the government has issued guidelines for healthcare providers to use in preventing, identifying and correcting any potential fraud and abuse. Baptist Health has developed a system-wide compliance program to meet the government’s requirements and has appointed a Compliance Officer who is responsible for follow up on any concerns reported. Click here to download a PDF of the Compliance Plan.
William Whatley – Corporate Compliance Officer, Baptist Health
- Dr. Anthony Bennett – Vice President of Medical Affairs, Baptist Health Medical Center-Little Rock
- Ellen Callaway – System Director of Rehabilitation
- Julie Carpenter – Vice President of Revenue Cycle
- Grejuana “G” Dennis – Assistant Vice President, Patient Services and Innovation
- Cindy Harp – Risk Management Coordinator, Baptist Health Medical Center-Hot Spring County
- Julia Hyett – Director of Risk Management
- Lavanda Gangluff – Director of System Quality
- Don Garner – Vice President for Clinical Services
- Tony Kendall – Vice President of Human Resources
- Kourtney Matlock – Assistant Vice President Care Management
- Keith Owen – Vice President and Administrator of Patient Services
- Mike Perkins – Vice President of Baptist Health Extended Care Hospital
- Bob Roberts – Executive Vice President and Chief Financial Officer
- Will Rusher – Vice President, Practice Plus and Chief Executive Officer, Arkansas Health Group
- Kelly Savoy – Compliance Manager
- Greg Stubblefield – Vice President of Clinical Services
- Cara Wade – Director of Public Relations
- Troy Wells – President and CEO
- Dana Williams – Privacy Officer
- Susan E. Williams – Chief Nursing Officer, Regional Hospitals
- Stephen Yarberry – Chief Information Security Officer
You may direct questions, comments or concerns to the Compliance Department through one of the following means:
9601 Baptist Health Drive
Little Rock, AR 72205
Call Baptist Health’s toll-free, confidential Compliance Line at 1-800-991-0888
Contact the Corporate Compliance Officer, William Whatley, at (501) 202-1323
ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you.
Amerigo Global, LLC
904 Garland St.
Little Rock, AR 72201
Call: (501) 246-573ó
Baptist Health Code of Ethical Conduct
Código de Conducta Ética
Policy Summary of Education on False Claims Liability and Anti-retaliation Protections
For additional information on Corporate Compliance and other areas of assistance, you may visit any of these sites:
Assoc. for American Medical Colleges-Government Affairs (AAMC)
American Medical Association (AMA)
Health Care Compliance Association (HCCA)
Healthcare Financial Management Association (HFMA)
National Healthcare Antifraud Association (NHCAA)
Baptist Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Baptist Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please inquire with the Case Coordination Department or your clinic.
If you believe that Baptist Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Patient Advocate 9601 Baptist Health Dr., Little Rock, AR 72205, (501) 202-1961 or (855) 505-1424. If you need help filing a grievance, a patient advocate is available to help you.
You will receive a written response to the grievance within 30 days. You may appeal the decision to Troy Wells 9601 Baptist Health Dr., Little Rock, AR 72205 within 15 days of receipt of the patient advocate’s decision.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available here.