Our team serves all Baptist Health facilities to create the best experience for our patients. Baptist Health is committed to providing quality patient-centered care that demonstrates our organization’s mission and values. Your voice matters during your experience at our facilities. By providing us with your feedback, you give us the opportunity to improve patient quality of care and overall satisfaction within our organization.
If you, the patient or the patient representative have a concern about the quality of care received, please contact your healthcare team. If they cannot resolve the issue, you can also contact the Patient Advocacy Line via phone or email for both inpatient or outpatient concerns.
Our Patient Advocates are here to address your concerns and are available Monday – Friday.
For a timely response, please provide the following information in your communications.
There are several programs to help celebrate our caregivers who are going above and beyond, including the Ceca Award and DAISY Award.
The Ceca Award celebrates caregivers – clinical and non-clinical – who go the extra mile and give all their best for you and your family.
Provide your name and the name of the caregiver; explain whether the staff member showed empathy, humor, integrity, professionalism or teamwork; and tell us about your experience.
The goal of the DAISY Foundation’s program is to inspire nurses to provide exemplary care and applaud them for their compassion and skill.
Patients and their family members can nominate nurses who they feel deserve recognition for their outstanding care.
If you feel that any concern you have raised has not been resolved by Baptist Health, you can also contact or file a complaint with:
KEPRO (For Medicare beneficiaries)
Rock Run Center, 5700 Lombardo Center, Suite 100, Seven Hills, OH 44131