Patient Experience

Our team serves all Baptist Health facilities to create the best experience for our patients. Baptist Health is committed to providing quality patient-centered care that demonstrates our organization’s mission and values. Your voice matters during your experience at our facilities. By providing us with your feedback, you give us the opportunity to improve patient quality of care and overall satisfaction within our organization.

Patient and provider

Patient Concerns

If you, the patient, or the patient representative have a concern about the quality of care received, please contact your healthcare team. If they cannot resolve the issue, you can also contact the Patient Advocacy Line via phone, our confidential web portal, or mail for both inpatient or outpatient concerns.

Call:

Confidential Web Portal:

Mail:

Patient Experience

Baptist Health Medical Center

9601 Baptist Health Drive

Little Rock, AR 72205

Our Patient Advocates are here to address your concerns and are available Monday – Friday.

For a timely response, please provide the following information in your communications.

Employee Recognition

There are several programs to help celebrate our caregivers who are going above and beyond, including the Ceca Award and DAISY Award.

The Ceca Award celebrates caregivers – clinical and non-clinical – who go the extra mile and give all their best for you and your family.

Provide your name and the name of the caregiver; explain whether the staff member showed empathy, humor, integrity, professionalism or teamwork; and tell us about your experience.

Daisy Award

The goal of the DAISY Foundation’s program is to inspire nurses to provide exemplary care and applaud them for their compassion and skill. 

Patients and their family members can nominate nurses who they feel deserve recognition for their outstanding care.

Additional Feedback

If you feel that any concern you have raised has not been resolved by Baptist Health, you can also contact or file a complaint with:

Arkansas Department of Health

5800 West Tenth Street, Little Rock, AR 72204

(501) 661-2201

KEPRO (For Medicare beneficiaries)

Rock Run Center, 5700 Lombardo Center, Suite 100, Seven Hills, OH 44131

Arkansas Foundation for Medical Care (For Medicaid beneficiaries)

P.O. Box 180001, Fort Smith, AR 72918

1-800-272-5528

The Joint Commission

(For accredited hospital locations in Little Rock, North Little Rock, Fort Smith, Van Buren, Arkadelphia and Heber Springs)

Call 1-800-994-6610 or email complaint@jointcommission.org.

Seth White – Amerigo Global, LLC

904 Garland St., Little Rock, AR 72201

Amerigo Global

Call: (501) 246-5731