Feedback

Baptist Health Administration sincerely appreciates hearing from our patients or family members. By providing us with honest feedback, you give us an opportunity to improve our quality of care and overall patient satisfaction.

To express a grievance or concern about the quality of care that has not been fully addressed by your care team, you may contact a patient advocate without fear of reprisal. Your concern will be addressed in a timely manner and communicated with hospital leadership.

 

Currently a patient in a Baptist Health facility?

If you are currently an in-patient in one of our facilities and need assistance, in order to meet your needs as quickly and efficiently as possible, please express to your nurse that you would like to speak to the Nursing Unit Manager or Shift Supervisor as they would be best suited to address your concerns.

 

Discharged from a Baptist Health facility or are a patient of a Baptist Health clinic?

Please call the Baptist Health Patient Advocate help line at 1-855-505-1424.

Additionally, the following organizations may also be contacted with a grievance or concern about the quality of care performed at all Baptist Health locations:

Arkansas Department of Health
5800 West Tenth Street
Little Rock, AR 72204
(501) 661-2201

Medicare beneficiaries can contact:
KEPRO
Rock Run Center
5700 Lombardo Center, Suite 100
Seven Hills, OH 44131

Medicaid beneficiaries can contact:
Arkansas Foundation for Medical Care
P.O. Box 180001
Fort Smith, AR 72918
1-800-272-5528

For our Joint Commission Accredited locations: Little Rock, North Little Rock, Fort Smith, Van Buren, Arkadelphia and Heber Springs, you may also contact The Joint Commission at 1-800-994-6610 or by email at complaint@jointcommission.org.

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you.

Seth White
Amerigo Global, LLC
904 Garland St.
Little Rock, AR 72201
Amerigo Global
Call: (501) 246-5731

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