Baptist Health Administration sincerely appreciates hearing from our patients or family members. By providing us with honest feedback, you give us an opportunity to improve our quality of care and overall patient satisfaction.
To express a grievance or concern about the quality of care that has not been fully addressed by your care team, you may contact a patient advocate without fear of reprisal. Your concern will be addressed in a timely manner and communicated with hospital leadership.
Currently a patient in a Baptist Health facility?
If you are currently an in-patient in one of our facilities and need assistance, in order to meet your needs as quickly and efficiently as possible, please express to your nurse that you would like to speak to the Nursing Unit Manager or Shift Supervisor as they would be best suited to address your concerns.
Discharged from a Baptist Health facility or are a patient of a Baptist Health clinic?
Please call the Baptist Health Patient Advocate help line at 1-855-505-1424.
Additionally, the following organizations may also be contacted with a grievance or concern about the quality of care performed at all Baptist Health locations:
Medicare beneficiaries can contact:
Rock Run Center
5700 Lombardo Center, Suite 100
Seven Hills, OH 44131
ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you.
Did we provide exceptional caregiving?
Nominate an outstanding caregiver for the Ceca Award
If a staff member at Baptist Health went above and beyond, tell us about it! Every staff member you recognize is eligible for the Ceca Award, which celebrates caregivers – clinical and non-clinical – who go the extra mile and give all their best for you and your family.
To nominate a Baptist Health staff member online, visit the Ceca Award website at CecaAward.org/BaptistHealth. Then, provide your name and the name of the caregiver; explain whether the staff member showed empathy, humor, integrity, professionalism or teamwork; and tell us about your experience.