Visitor Guidelines

The following information applies to patients without COVID-19.

In an effort to reduce the risk of transmission of the COVID-19 virus in our facilities, we continue to have many practices that keep our patients and staff safe, including restricted visitors. However, there are other risks to our patients’ well-being that we recognize, and sometimes the best care for a patient involves having a loved one at the bedside. Baptist Health patient & visitor guidelines for non-respiratory isolation patients are as follows:

Emergency Department

One support person/visitor will be allowed to be with the patient once the patient is roomed. If the patient has any of the below listed health concerns, one support person will be allowed with the patient upon arrival to discharge from the emergency department:

  • Has cognitive or mental disabilities
  • Requires assistance with activities of daily living
  • Is hard of hearing or deaf
  • Has behavioral health needs that the support person can address more effectively than the staff
  • Is making a decision to consent to treat or refuse treatment

Behavioral Health

One support person will be allowed to visit from 12:30 p.m. to 1:30 p.m., 7 days per week unless:

  • The patient request no support person
  • At the request of a law enforcement agency
  • They are under a court order for the hospital stay
  • The support person would cause disruption of care to the patient

Critical Care

One support person will be allowed in the patient’s room from the hours of 10 a.m. to 8 p.m.

  • No overnight visit allowed


One support person will be allowed on to the campus 8 a.m. to 8 p.m.

  • Overnight stays may be allowed for a support person in non-critical care areas

Surgical Areas

Patients undergoing a surgery or procedure are allowed one support person to be present in the waiting area designated by the campus.

  • Visitors will not be allowed in the Pre-Op/PACU areas

Women’s and Children’s Areas

Patients admitted in Women’s & Children’s will be allowed a birth partner and one visitor (over 18) to accompany them throughout their delivery.  

  • After childbirth, the birth partner can stay in the hospital until discharge; one additional visitor is welcome during visitor hours (10 a.m. to 8 p.m.)  
  • Neonatal Intensive Care patients may be accompanied by one or both parents/guardians from 7 a.m. to 10 p.m. 7 days per week including visits to the emergency department.

Pediatric (18 years and younger)

Clergy members or laypersons offering religious or spiritual support are allowed to visit the patient in addition to the support person within the department and hospital visiting hours.  

Patients on respiratory isolation are not allowed routine in-person visits unless deemed necessary by the physician or end-of-life care. 

Most waiting rooms currently remain closed and social distancing is still required

The support person is one designated person per day. Exceptions may be made by clinical leadership. They will be allowed to go through screening no more than two times per day.

In accordance with the guidelines, the support person must: 

  • Be screened upon entry or re-entry, including temperature check, and must not have any respiratory or flu-like symptoms (cough, sore throat, body aches, diarrhea, loss of taste, loss of smell, or fatigue). If the support person develops COVID-19 symptoms, they will be required to leave the Baptist Health campus.
  • Not have been exposed to someone with COVID-19 in the past 14 days.
  • Not be under the age of 18.
  • Must wear a visitor badge while in the hospital
  • Wear a mask at all times while in the hospital.
  • Perform hand hygiene frequently throughout the day and any time they leave or return to the patient’s room.


Additional Information

Meal trays can be ordered from the cafeteria or via meal delivery services (like BiteSquad or UberEats). The support person/visitor can go to the cafeteria to pick up food and return to the patient’s room.  The use of an outside delivery service will need to be coordinated with the vendor to bring the food through the front door of the hospital and meet the support person in the lobby next to security screening.

Note: These are subject to change at any time based on Baptist Health directives. For further questions you may have about our support person/visitor guidelines, please visit Visitor FAQs or call Baptist Health Healthline at (888) 227-8478. For more information on COVID-19, visit the Baptist Health Coronavirus Information Hub.