COVID-19 Resources

COVID-19 Resources

COVID-19 Resources

Community Vaccine Information

Baptist Health is now accepting limited COVID-19 vaccine appointments at multiple locations for those 70 plus years of age. Appointments must be made in advance through MyChart. Please check MyChart for the most up-to-date information regarding location and vaccine availability. Learn more

Our top priority is protecting the health and safety of our patients and providers.

COVID-19 Information Hotlines

Baptist Health has established free hotlines to serve residents across the state of Arkansas and into Oklahoma. The hotlines are for patients and non-patients to call in with concerns about the coronavirus (COVID-19) pandemic and aims to help residents better understand conditions from the comfort of their homes and receive direction on the next steps for care.

24/7 Hotline

This hotline is available 24 hours a day, seven days a week and is staffed by nurses to help residents better understand their conditions and receive direction on next steps for care should they be concerned about exposure to COVID-19. The number is 1-888-BAPTIST.

Western Arkansas & Eastern Oklahoma Hotline

Residents in the western portion of Arkansas and the eastern part of Oklahoma who have questions around the coronavirus should call (479) 709-6845. It is staffed by nurses from Baptist Health affiliated clinics from 8 a.m. to 5 p.m., Monday through Friday.

BReady BHealthy

Baptist Health continues to be on the front lines of caring for patients and families who have been affected by COVID-19. Now, we are also ready to aid churches and places of worship as they reopen to help assure safety in social distancing. Through BReady BHealthy, we want to partner with you and provide a set of resources that may be helpful as you reopen including our preparedness toolkit and personal guidance and support from expert specialists. For more information, contact us at BReadyBHealthy@Baptist-Health.org or 1 (888)-BAPTIST.

Hear from the Experts:

For more information and updates on COVID-19, visit the Arkansas Department of Health and the Centers for Disease Control and Prevention.
For more information and updates on COVID-19, visit the Arkansas Department of Health and the Centers for Disease Control and Prevention.

Baptist Health has set up testing sites at various locations throughout Arkansas to evaluate people who are concerned about possible exposure to the coronavirus (COVID-19). Click on the button below for more information. 

MyChart

Easily Access Test Results & Take A COVID-19 Self-Assessment

If you think you may have symptoms of COVID-19 or may have been exposed, please use our self-triage tool in MyChart. It will help you determine what to do next. If you do not have a MyChart account, you can create one here. It is the easy and secure way to manage your healthcare and access much of your medical records online.

COVID-19 testing results will also be hosted on MyChart. You should receive your results within 1 to 2 days. Patients will only be called if their results are positive, otherwise, their negative results will be in MyChart. If you have trouble getting access to MyChart, click here for further instructions.

Your COVID-19 Test is Still Pending

Continue home quarantine until the results of your test are communicated to you. You will be given further instructions at that time.

Home quarantine consists of:

    1. Staying home except to get medical care. If you do need medical care, please call the ED or physician’s office before you arrive and let them know you have been tested for COVID-19 and results are pending. Either wear a mask or ask the health care provider to give you a mask before contact. If it is a medical emergency and 911 is called, tell them you are in home quarantine due to COVID-19.
    2. Not having visitors in your home.
    3. Separating yourself from others in your home as much as possible (i.e. separate room, wear a mask when around others and stay 6 feet away).
    4. Washing your hands and use alcohol-based hand sanitizer often. Do not share personal items such as dishes, cups, forks, spoons and towels.
    5. Not using public transportation – airplane, bus, ride-sharing or taxis.
    6. Checking your temperature twice a day (once in the morning and once at night) and write it down.
    7. Limiting contact with pets and animals.

Visitor Restrictions

COVID-19 continues to spread in our communities and affect our patients and healthcare workers in Arkansas. In an effort to reduce the risk of transmission of the virus in our facilities, we continue to have many practices that keep our patients and staff safe, including restricted visitors.

However, there are other risks to our patients’ well-being that we recognize, and sometimes the best care for a patient involves having a loved one at the bedside. 

Hospital Inpatients

One support person/visitor will be allowed in the following situations upon arrival to their assigned hospital room: 

  • Patients in the Emergency Department after the patient has been placed in a room
  • Patients admitted to the hospital in a non-critical care setting 
  • Overnight stays may be allowed for a support person in non-critical care areas
  • Patients undergoing an outpatient surgery or procedure who require an inpatient admission

Patients on respiratory isolation and behavioral health patients are not allowed routine in-person visits. Visitation for critically ill patients who are at end of life, in hospice, or suffered severe life-threatening trauma will be made on a case-by-case basis by clinical leaders.

The support person/visitor is one designated person per the hospital stay. They will be allowed to go through screening no more than twice per day. 

We are committed to communicating with you about your loved one’s status. With the patient’s permission, one designated family member will be called with updates, at least once per day, after the physician rounds. Alternative ways of interacting, including phone calls, FaceTime, Skype, and other means are also encouraged.

Women's and Children's Services

One visitor (for the stay) is permitted for labor and delivery and postpartum patients, and NICU visitation is limited to two parents or guardians who can visit on the same day.

A doula may also be present if approved by the attending physician. 

Outpatient Services

One visitor will be allowed to support treatment for patients with impairment or mobility needs.

For further questions you may have about our support person/visitor guidelines, please visit Visitor FAQs or call Baptist Health Healthline at (888) 227-8478.

Appointments/Access to Care

Baptist Health remains committed to our mission of providing quality patient-centered services and responding to all of your healthcare needs with Christian compassion. For the safety and wellbeing of those we serve during the COVID-19 pandemic, we offer a variety of services to help you learn more about the coronavirus and evaluate your next steps. Baptist Health’s top priority, as always, is protecting the health and safety of our patients and providers.

In-person visits with your primary care provider or for specialty services continue to be a safe option for needed care. Our emergency departments also remain safe and appropriate environments for those who need immediate assistance. Please do not delay appropriate visits to seek treatment due to fear of exposure to COVID-19. Delay of care could result in poorer overall health outcomes and even life-threatening situations. 

For a stay-at-home solution, Baptist Health also offers telehealth services from online providers on the Baptist Health Virtual Care app or through MyChart. If you have questions, call Baptist Health HealthLine at 1-888-BAPTIST (227-8478).

Baptist Health's medical centers continue to provide assistance for all types of emergencies. Our family and specialty clinics also remain open, offering several options to address health needs.
Services from a provider are available over video 24/7. Before going to an urgent care facility or emergency department, visit Baptist Health Virtual Care.

General COVID-19 FAQs

According to the Centers for Disease Control and Prevention, the coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.

Those currently at a higher risk of significant complications with the coronavirus include:

  • Older adults
  • People who have serious chronic medical conditions like:
    • Heart disease
    • Diabetes
    • Lung disease

According to the Centers for Disease Control and Prevention (CDC), people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. If you are experiencing any unusual symptoms, especially after being around a COVID-19 positive patient, you should be evaluated by a healthcare provider.

Physical Contact: Avoid contact with people who are sick.

Keep Hands Clean: Wash your hands often for at least 20 seconds or apply an alcohol-based hand sanitizer when soap and water are not available.

Avoid Touching Face: Try to avoid touching your eyes, nose, and mouth.

Avoid Unnecessary Travel: Health officials advise to avoid unnecessary travel due to risk of spreading.

Clean Surfaces: Clean and disinfect objects and surfaces.

Feeling Sick?: If you’re sick, stay home.

Baptist Health Visitor FAQs

All support persons/visitors will be screened when entering the building prior to proceeding into the campus. If a support person/visitor has any of the symptoms outlined below or a temperature above 100.4 degrees, they will not be allowed to enter the hospital or building:

  • Fever
  • Nausea
  • Vomiting
  • Diarrhea
  • Sore throat
  • Coughing
  • Loss of taste or loss of smell

After completing the screening the support person/visitor will be given a sticker with the date for use that day. They will be allowed to go through screening twice per day with one screening being the initial screening.

Additionally, support persons/visitors must:

  • Not have been exposed to someone with COVID-19 in the past 14 days
  • Not be under the age of 15
  • Wear a mask at all times while in the facility
  • Perform hand hygiene frequently throughout the day and any time they leave or return to the patient’s room

All hospital common areas and waiting rooms are closed to visitors. 

Cafeterias will be open for the support person/caregiver to pick up food and return to the patient’s room.  Meal trays can be ordered from the cafeteria or via meal delivery services (like BiteSquad or UberEats). The use of an outside delivery service will need to be coordinated with the vendor to bring the food through the front door of the hospital and meet the support person in the lobby next to security screening.

Community Vaccine Information

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