Baptist Health Home Health Network-Heber Springs Receives 2016 Press Ganey Guardian Of Excellence Award

2016 Guardian of Excellence Award

HEBER SPRINGS, Ark. –Baptist Health Home Health Network-Heber Springs is pleased to announce that it has been named a 2016 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing healthcare organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience.

The Guardian of Excellence Award, a nationally-recognized healthcare achievement, was given to Baptist Health Home Health Network-Heber Springs on Thursday, Nov. 3, by Press Ganey CEO Patrick Ryan. Presented annually, the award honors organizations that consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

Heber Springs home health agency provides nursing, physical therapy, occupational therapy, and certified nursing aide services in all of Cleburne County and parts of Faulkner, Independence, Van Buren, and White counties.

“We strive to provide the kind of care we would want for our own family members,” said Ann Roberson, director for Baptist Health Home Health Network-Heber Springs. “We consider ourselves most successful when our patients achieve goals that once seemed impossible to them.”

According to Roberson, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience and although the agency serves in small towns and rural communities, it still holds to high, nationally recognized standards of care.

“I’m privileged to coordinate the efforts of the most talented, dedicated and positive group of healthcare professionals I have worked with in my career,” said Roberson. “I’m deeply grateful for their work and excited for them to receive this richly deserved recognition.”

“We’re proud to partner with Baptist Health Home Health Network-Heber Springs,” said Ryan. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Baptist Health Home Health Network-Heber Springs continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

About Baptist Health 

Baptist Health is the state’s most comprehensive healthcare system. With more than 175 points of access, including eight hospitals, Baptist Health is committed to delivering “All Our Best” in healthcare to Arkansans. For more information about Baptist Health Home Health Network, call Baptist Health HealthLine at 1-888-BAPTIST.

About Press Ganey 

Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With over 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety, and patient experience. As of Jan. 1, 2016, Press Ganey served more than 26,000 healthcare facilities. For more information, visit