LITTLE ROCK, Ark. – Baptist Health’s clinics have been honored by NRC Health with the 2024 Excellence in Patient Experience – Medical Group Award, recognizing the top-performing hospitals and health systems in the nation for their excellence in delivering outstanding patient experiences across the continuum of care.
Recipients join an elite group of winners that have demonstrated an exceptional commitment to improving the care experience, earning top satisfaction ratings from patients and their families. Baptist Health’s clinics were selected for this first place ranking in the Medical Group category. Winners are annually selected based on receipt of exceptional real-time patient feedback Net Promoter Score (NPS) scores.
“We are honored to be recognized for our ongoing commitment to quality, compassionate care that Arkansans have trusted Baptist Health to deliver for more than a century,” said Will Rusher, vice president of Practice Plus and CEO of Arkansas Health Group. “This achievement would not be possible without the support of our caregivers who make patient experience a top priority day in and day out.”
“The outstanding dedication Baptist Health’s clinics have shown in understanding patient needs and elevating their experience truly reflects NRC Health’s mission to infuse Human Understanding into healthcare,” stated Helen Hrdy, chief customer officer at NRC Health. “This significant achievement is the result of a collective team effort. Congratulations to Baptist Health for this remarkable success!”
For the full list of 2024 Excellence in Patient Experience Award winners, visit the NRC Health website here.
About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems. For more information, email info@nrchealth.com, or visit www.nrchealth.com.
About Baptist Health
For more than a century, Baptist Health has delivered all our best in health care through Christian compassion and innovative services. Baptist Health, Arkansas’ most comprehensive health care organization, is here For You. For Life. – with more than 250 points of access that include 12 hospitals; urgent care centers; a senior living community; over 100 primary and specialty care clinics; a college with studies in nursing and allied health; and a graduate residency program. It is also the largest private not-for-profit health care organization based in Arkansas, providing care through the support of approximately 11,000 employees, groundbreaking treatments, renowned physicians and community outreach programs. For more information about Baptist Health, visit Baptist-Health.com, call Baptist Health HealthLine at 1-888-BAPTIST or download the myBaptistHealth app.