Outpatient Rehabilitation Services
At Baptist Health, we believe healthcare is a healing ministry. Our mission is to provide Christian, compassionate rehabilitation services, on an outpatient basis, to the people of Arkansas.
Baptist Health is an established provider of occupational, physical and speech therapy. We have 23 outpatient locations across central Arkansas. Our experienced team of more than 60 occupational therapist, physical therapist speech therapist and neuropsychologist focus on providing the highest quality of care and world class customer service through the use of current therapy techniques, state-of-the-art equipment and individualized, hands-on-treatment, by licensed staff, to help you achieve your highest level of mobility and function, so you can get back to your life.
Not being able to complete daily tasks, favorite hobbies or engage in social activities because of pain, injury, stroke or other debilitating conditions can be frustrating. Neurological, orthopedic and general medical conditions that can be treated on an outpatient basis include: amputations; back and neck pain; balance disorders; cognitive disorders; fibromyalgia; muscle weakness and joint stiffness resulting from injury or medical conditions; neurological disorders such as stroke, brain injury, multiple sclerosis and Parkinsonism; pregnancy related pain; speech and language disorders; sprains, strains, tendinitis and overuse syndromes; spinal cord injuries; swallowing disorders; urinary incontinence and voice disorders.
Baptist Health Therapy Centers offer a wide range of therapy services to help adolescent and adult patients regain maximum function resulting from neurological, orthopedic or general medical conditions:
- Clinical Neuropsychology
- Neuropsychological Counseling
- Occupational Therapy
- Driving Evaluations
- Hand Therapy
- Customized Splinting
- Prosthetic Training
- Physical Therapy
- Aquatic Therapy
- Balance and Vestibular Therapy
- Cancer Rehabilitation
- Functional Capacity Evaluations
- Neurological Rehabilitation
- Orthopedic Conditions of the spine and extremities
- Post-Surgical Rehabilitation
- Prosthetic Training
- Spinal Cord Rehabilitation
- Women’s Health
- Work Conditioning
- Speech Therapy
- Cognitive Disorders
- Speech-Language Disorders
- Stroke or Other Neurological Disorders
- Swallowing Disorders
- Voice Disorders
All of our therapists are licensed by the state of Arkansas and hold advanced degrees and clinical certifications in specialized areas of patient care. Some of these areas include neurological rehabilitation, orthopedics, manual therapy, women’s health, vestibular disorders and geriatrics. Furthermore, our therapists stay abreast of the latest techniques and technology in their respective fields by regularly attending professional conferences and continuing education courses.
We want to help you achieve your goal of returning to an active lifestyle. With that in mind we, first, work with your physician to develop an individualized treatment plan based on your unique medical needs. Once treatment begins you will be seen by the same licensed therapist for one-on-one, hands-on-treatment. You will also receive education about your condition and instruction in exercise and self-help techniques that you can use on your own to help you advance and/or maintain the gains achieved in therapy.
Treatment may include one or more of the following:
- Modalities: The use of heat, cold, electro-stimulation, laser and ultrasound to help decrease the pain you are experiencing. Modalities help to improve circulation and/or help the muscles relax. This is usually done as a preparation for doing exercises or activities to improve strength and flexibility.
- Hands-on Manual Therapy: Specialized techniques used by therapists such as joint and soft tissue mobilization and massage to relax muscles in spasm, lengthen tight muscles, restore balance to muscles and improve motion of the joints.
- Exercises: Activities uses to aid in patient recovery that maintain the progress made in therapy. This is a vital part of the therapy because exercises help to stabilize and support the an affected area. Sticking to the assigned exercises will help restore the quality of your life.
- Posture and/or Body Mechanic Education: Safe positioning of the body during activities. Therapists will educate you about proper body mechanics to aid with, recover and prevent future re-injuries.
Your physician will receive a written report of the initial evaluation and treatment plan, updates on progress and final discharge plans. Care will be taken to communicate with the physician if there are concerns along the way.
Patients receiving therapy have the opportunity to complete a survey which grades us on the customer service we provide. Press Ganey Associates, Inc., the company that administers the survey and compiles the results, partners with more than 7,000 health care facilities nationwide to measure and improve the quality of their care. The patient satisfaction survey scores received by the therapy centers consistently reaffirm our commitment to providing patient-centered care. Baptist Health Therapy Centers have been ranked in 97th percentile or above for the last 12 years. Additionally, Press Ganey Associates, Inc. has given Baptist Health Therapy Centers the Summit Award six times. This award is presented to facilities that have sustained a percentile rank of the 95th percentile or above for three consecutive years.
Please click here for contact numbers and maps to each of the 23 therapy centers.
General Appointment Information
We offer 3 options for making an appointment for therapy:
- Call Baptist Health Healthline - B-A-P-T-I-S-T (227-8478) or 1-888 - B-A-P-T-I-S-T.
- Call the number of the therapy center that is closest or most convenient for you (See Locations). You will need the name of the referring physician and your insurance information to schedule an appointment.
- Have your doctor’s office fax your order/prescription to the therapy center of your choice and the business manager at that center will call you to set up an appointment.
Baptist Health Therapy Centers are open Monday through Friday. See “Locations” to find out the specific office hours of the therapy center of your choice. Most locations offer early morning and late afternoon appointments to accommodate your schedule.
The therapy centers accept most insurances. If you have questions or concerns regarding your insurance coverage, please contact the member services representative of your insurance (the number is on the back of your insurance card) or the business manager at the therapy center and we will be glad to assist you.
Please bring the following with you to your first appointment:
- Prescription from your physician. A physician’s order/prescription is required at the time of your evaluation to begin care.
- Picture ID (ex: driver’s license).
- Current copy of your insurance card.
- Relevant medical documents (List of medications, past medical history).
- If your injury is related to a motor vehicle accident, please bring the name of the insurance company to be billed.
- If you are coming for a work-related injury, please let our office know before the first visit so the business manager can obtain any necessary pre-authorizations. Also, remember to bring your workers’ compensation information including contact information with you to the first visit.
- If your insurance requires you to obtain a referral from your primary care physician, it is your responsibility to obtain this information in advance of your first visit.
- Your appointment calendar. Appointments for all your subsequent visits can be scheduled at this time.
- Please wear clothing that will permit the therapist to evaluate your injury and allow you to comfortably exercise.
What to expect at your first visit:
- Please arrive 15 minutes prior to your scheduled appointment to allow time to complete/sign the admission paper work.
- Your therapist will evaluate your injury, discuss the findings of the evaluation and work with you to establish a plan of care based on those findings. This plan of care will outline the treatment you will receive for your injury, as well as how often and for how long therapy may be needed.
- You may receive an initial home exercise program and helpful hints to manage your symptoms.
- Plan on your initial evaluation lasting approximately 1 hour and each subsequent follow-up session lasting anywhere from 45 minutes to an hour, depending on your outlined program.
If you need to cancel or reschedule your appointment:
It is important that you keep your scheduled appointments to help you achieve the best possible outcome. If you must cancel or reschedule your appointment, please try to do so at your earliest convenience so we may attempt to offer your time to another patient. To cancel or reschedule your appointment, please contact the therapy center.
For more information about Baptist Health Outpatient Rehabilitation Services at any of our locations, call Baptist Health Healthline at B-A-P-T-I-S-T (227-8478) or 1-888 - B-A-P-T-I-S-T.